CONFIGURATION / INSPECTION / DELIVERY / SUPPORT
Inspection & delivery support
Know what to confirm, what evidence to request and who to contact. Xuande is your export company and sourcing partner; production is carried out by partner factories.
These are service-planning guidelines, not a published inspection report or completed customer case. Agree the scope and records available for your order.
How will my equipment be checked?
Agree the inspection scope before dispatch. Ask Serena which checks, photographs and test videos can be provided for your equipment and order.
Supplier workshop reference. This image does not document a completed Xuande inspection.
Evidence to discuss
Discuss the model-specific checklist, configuration photographs and available test footage before placing the order.
Scope & conditions
Forklifts, stackers and goods lifts require different checks. Test conditions and documentation must be agreed for the particular equipment.
Will the configuration match my order?
Confirm the model, capacity, lift height, power configuration and accessories in writing. Any change should be agreed before shipment.
Process illustration — not an inspection record or customer case.
Evidence to discuss
Request an order-specific configuration summary and corresponding equipment or component photographs. An anonymised completed example is not published here yet.
Scope & conditions
Capacity depends on the applicable model and load chart. Images alone do not establish performance or certification.
How will a mixed order be delivered?
Discuss quantities, packing and destination as one shipment plan. Confirm equipment identification, the packing list and what the quoted shipping scope includes.
Supplier transport reference. Not a verified mixed-order shipment or export-container case.
Evidence to discuss
Agree the equipment list, package identification and available packing or loading photographs for your order.
Scope & conditions
Consolidation, packing method, freight and delivery scope depend on the equipment and destination. Confirm them in the final quotation.
Who helps if something goes wrong?
Serena remains your point of contact. Share the order, model and issue photos or video so we can coordinate remote troubleshooting, video guidance and spare parts.
Process illustration — not an inspection record or customer case.
Evidence to discuss
Provide the equipment model, order reference, description and clear photos or video of the issue. Do not continue operating equipment that appears unsafe.
Scope & conditions
The service channel accepts messages 24/7. Serena replies Monday–Friday, 07:00–21:00 Beijing time. Engineering response target: within 48 hours. Warranty coverage and costs follow the confirmed order terms.